Virtual GP Service for Employees
Available to Wisdom Super Care EAP customers, our Virtual GP service gives employees fast, reliable access to medical advice, prescriptions and referrals — anytime they need support, 24/7, 365 days a year.
Powered by Livi, Europe’s leading digital‑first healthcare provider
24/7 access to GMC‑registered GPs for medical advice, prescriptions and referrals
Same‑day and next‑day appointments through the Livi app
Fit notes and medical guidance to support quicker return‑to‑work decisions
Virtual GP EAP with HA | Wisdom Wellbeing
Wisdom Super Care clients can give their people fast, reliable access to a Virtual GP anywhere, anytime — helping employees get medical support without waiting for a traditional appointment.
Powered by Livi, Europe’s largest digital‑first healthcare provider, employees can speak to GMC‑registered GPs for medical advice, referrals, prescription requests and fit notes. This makes it easier for organisations to reduce delays in accessing primary care and support quicker return‑to‑work decisions.
Why a Virtual GP service is right for your organisation
Rising NHS waiting times are no stranger to the UK public. Not to mention when an individual does get an appointment, more often than not, they must take time out of work to attend.
The benefits of a Virtual GP are numerous. With our Virtual GP service, you can:
Facilitate faster medical access and intervention for your people
Save on costs by reducing the need for transportation to appointments
Request appointments anywhere in the world at any time
Help your people be seen by a practitioner within working hours – reducing appointment requests and time off
Speed up Fit Note referrals in the event an individual is off sick
Livi - a Virtual GP provider trusted by the NHS
Livi, our chosen Virtual GP provider, is the partner of choice for NHS services, private health insurers and employers in the UK. It is also rated Good by the Care Quality Commission.
What can individuals access with a Virtual GP EAP?
A digital platform, offering the ability to view, book and manage virtual appointments
Morning, evening and weekend appointments
Primary care medical consultations*
Private prescriptions**
Fit notes*
Private referrals to support onward care*
Discharge summaries shared to NHS GP (subject to patient consent)*
Self-management advice*
Consultation notes sent to the app*
Available Monday to Friday: 08:00-22:00 Monday to Friday, 08:00-16:00 Saturdays, Sundays and Bank Holidays. Services are unavailable on Christmas Day and Boxing Day
Prescription charges and any delivery fees payable by service user*
How does the Virtual GP service work?
Our Virtual GP service, powered by Livi, gives employees fast access to medical advice through a simple, secure process:
1. Download the Livi app Employees create an account using their EAP details.
2. Book a same‑day or next‑day appointment
Choose a time that suits them — day, evening or weekend.
3. Speak to a GMC‑registered GP
Consultations take place by video or phone, offering medical advice, prescriptions and referrals.
4. Receive prescriptions, referrals or fit notes
Documents are issued digitally, helping employees get support quickly.
1. Share notes with their NHS GP (optional)
With consent, the GP can send a summary to the employee’s regular GP to support continuity of care.
Why you need Wisdom Super Care
Wisdom Super Care is our ultimate EAP that equips employers and their staff with our most complete approach to health and wellbeing. Your organisation and your employees can access:
- A virtual GP powered by Livi
- A dedicated support line for menopause
- Occupational Health Assessments per 100 employees
- Mental Health First Aid training for 2 x employees per year
- Life & Leadership Coaching
- Increased counselling sessions
Find out more about Wisdom Super Care
FAQs for the Virtual GP Service
Related entities for Virtual GP service
Livi — Europe’s largest digital‑first healthcare provider and the technology partner delivering our Virtual GP service.
GMC‑registered GPs — Qualified doctors regulated by the General Medical Council who provide medical advice, prescriptions, referrals and fit notes through the service.
Wisdom Super Care — HA | Wisdom Wellbeing’s enhanced Employee Assistance Programme, giving employees access to a Virtual GP alongside counselling, wellbeing resources and specialist support lines.
Primary care — The first point of contact in the UK healthcare system, including GP services, where early access helps reduce delays in treatment and supports quicker return‑to‑work decisions.
Fit notes — Official medical statements issued by a GP to confirm an employee’s fitness for work, supporting employers with absence management and return‑to‑work planning.
Digital healthcare — Technology‑enabled medical support such as virtual consultations, online prescriptions and remote monitoring, improving accessibility and reducing pressure on traditional GP services.
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