Terms and conditions

Health Assured is a site operated by Health Assured Limited (”We”). We are registered in England and Wales under company number 06314620 and have our registered office at The Peninsula, Victoria Place, Manchester, M4 4FB.

To contact us, please email [email protected] or telephone our customer service line on 0161 413 2972.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you. These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy www.healthassured.org/privacy-policy.

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated in November.

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is made available free of charge.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected]

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the content on our site for commercial purposes without obtaining a written licence to do so from us.

Use of the website including live demos of service functionality are for use in relation to the Health Assured’s services only. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Whether you are a consumer or a business user:

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
• Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out separately in our terms and conditions of supply.

If you are a business user:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• Use of, or inability to use, our site; or use of or reliance on any content displayed on our site.

In particular, we will not be liable for:

• Loss of profits, sales, business, or revenue;
• Business interruption;
• Loss of anticipated savings;
• Loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

We will only use your personal information as set out in our www.healthassured.org/privacy-policy

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Whenever you make use of a feature that allows you to upload content to our site, you retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to use it for the purpose of providing you with quotes, services or other reasonably associated actions.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Whenever you make use of a feature that allows you to upload content to our site, you retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to use it for the purpose of providing you with quotes, services or other reasonably associated actions.

Please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

All Benefits are subject to availability. We put a lot of effort into securing a wide choice of attractive Benefits. However, we rely on our Partners to making them available and provide the underlying products or services to our Members. As a result, we cannot guarantee that any specific Benefits will always be available or that they will always be provided on the same terms. We will try to find good alternatives if some Benefits become unavailable.

Certain Benefits may be subject to additional terms and conditions, in which case they will be displayed on the relevant site on our Platform, just before you confirm you wish to get this Benefit. These additional terms and conditions may also introduce certain modifications to these Terms in respect of that Benefit. Please read them carefully as they will give you important information about how to redeem your Benefits and any restrictions that may apply, such as any expiry date, or any specific locations where you may redeem the Benefit from the Partner that provides it. We will not be responsible for any losses or damage you suffer if you fail to comply with any such additional terms and will not issue refunds.

The content on our Platform is provided for general information only. It is not intended to amount to advice on which you should rely. Although we try to update the information published on our Platform, we make no representations, warranties or guarantees, whether express or implied, that the content on our Portal is accurate, complete or up to date.

The information and materials supplied by our Partners and Members and published on our Platform have not been verified or approved by us, and we cannot guarantee that any such information or materials are accurate, complete and/or up-to-date. The views expressed by the Partners or Members of our Platform do not represent our views or values.